Frequently Asked Questions
The answers to the most common questions.
Pre-Existing Condition?
No problem!
If you have a pre-existing condition, you can still join Call The Doc!
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How much does it cost to join Call The Doc? (click for answer)
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Call The Doc is a subscription service that costs $19.95/month for individuals and $29.95/month for a family living under one roof. You can register right away with your debit or credit card here.
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What is the Call The Doc Card? (click for answer)
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Call The Doc is dedicated to bringing high quality, value added health care products to our membership. Here are some of the highlights of the card:
• Prescription Drug Program
• 24/7 Phone Access
• Laboratory & Diagnostic testing
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Are there any restrictions because of age or current medical conditions? (click for answer)
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There are no restrictions on access to discounts due to age or any health conditions you may have. However, services already completed or in progress before you join are not discounted.
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Can anyone in my immediate family use my ID card? (click for answer)
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If you apply in the family program, immediate family members residing in your household can use your Call The Doc membership card. You will be asked to provide application information for your immediate family members when you sign up.
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Will this membership keep my medical information private? (click for answer)
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The Call The Doc card has no access to private medical information. Only the providers have that information.
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What is the refund / cancellation policy? (click for answer)
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If you are unsatisfied with Call The Doc, then you can cancel your membership at anytime. We have a 30 day money back policy. Within the first 30 days of your membership you may return your member ID cards to the address shown in your membership kit and receive a full refund of your membership fee. The one-time processing fee is non-refundable, except in those states where refund provisions are specified by state law. If you cancel after the first 30 days, your membership will end at the end of the period for which you have already paid and you will not be billed further.
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Do I have to pay at the time of service? (click for answer)
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Yes, you must pay the pharmacy once you’ve received your prescription. Participating providers have an agreement that they will not bill the member for the difference between their usual fee and the reduced fee.
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How is pricing for prescription drugs determined? (click for answer)
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The Call The Doc card prescription drug program provides savings on both generic and name brand prescriptions. It allows for unlimited use by the member and his / her family. Prescription drug costs vary by provider due to differences in both retail and wholesale prices for their products. When the pharmacy’s usual and customary charge (retail price) is lower than the Call The Doc card discounted price, members will pay the lower price. Click Here for a Pharmacy Search.
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What if a provider doesn’t accept my card? (click for answer)
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If a provider does not accept the card, contact Member Services at the toll-free number in your Call The Doc fulfillment kit and the representative will help you.
Copyright 2012 Call The Doc, 2505 Thonotosassa Road, #303, Plant City, Florida. All Rights Reserved Worldwide. For more information. Contact the webmaster.
*Call The Doc is not health insurance, and does not replace your primary care physician.
It is not guaranteed that you will receive prescription medications. If you have an urgent medical condition, please call 911. All services are HIPAA-compliant.
PLEASE NOTE: Call The Doc DBA Call The Doc makes no warranty as to the content of any treatment response. You and your physician are solely responsible for all information and/or communication during a teleconsultation or other communication. Call The Doc is not health insurance. Its services do not replace your primary care doctor or regular office visits. You agree to contact your Primary Care Physician should your condition change or your symptoms worsen. Call The Doc is not a prescription distribution center. Call The Doc physicians do not prescribe DEA controlled medications or lifestyle drugs. If you require urgent care, you should contact your local emergency services immediately, or dial 911. Call The Doc at its sole discretion, reserves the right to cancel your membership at any time.
